Vooban is shifting gears. We're not just running projects for our clients anymore, we're designing, building, and taking our own tech products to market. And a department growing that fast isn't looking for someone to keep the calendar or fill out reports. We're looking for someone with a real builder mindset, someone who wants to own files end to end, bring order to operational chaos, and build the systems the whole department will run on.

You'll be the first person in this role at Vooban. What you build, structure, and get running in the next few months will genuinely shape how the whole department operates. No big machine where everything's already decided, you're getting in right at the start.

In practice, your day to day changes every day. One morning you're pulling numbers together for a board review, that afternoon you're fixing a pipeline report that doesn't add up. The next day you're coordinating three teams moving at different speeds to get a file out on time, or digging through data to flag exactly which accounts are at risk of not renewing. You don't own one lane, you carry whatever needs to move forward, no matter where it sits in the org. If you're into juggling fast-moving files and aligning teams, stop looking, we've got the spot you're after.

What you'll drive

• Own files handed to you by leadership, from research to follow-up, until they're resolved
• Prepare the material (numbers included) for leadership meetings, board updates, and client conversations
• Keep the department's operating cadence: OKRs, weekly and monthly business reviews, dashboards, and honest reporting
• Build and maintain the department's systems: CRM hygiene, account health data, reports, and documentation
• Automate, document, or eliminate recurring manual work (your sworn enemy: copy-pasting in Excel at 11 p.m.)
• Analyze data to answer concrete questions about account health, adoption, renewal risk, capacity, and costs
• Coordinate initiatives across Client, Product, Sales, Marketing, and Finance without formal authority, and make sure no commitment falls through the cracks
• Run market, competitor, pricing, and vendor research so decisions rest on facts

What you bring

• At least 4 years of experience in operations, consulting, analysis, chief of staff work, or project management, or a background that makes the number of years irrelevant
• Experience at a startup or scale-up, where processes didn't exist yet
• Self-sufficient: you go find the answer instead of waiting for it, and you pin down the real problem before charging ahead
• Reliable: what you promise gets delivered on the agreed date, without anyone having to chase you
• You gather information from lots of people with tact and discretion, and you can sum up a complicated situation in five clear sentences instead of ten slides
• Advanced spreadsheet skills: pivot tables, lookups, and modeling
• Advanced use of AI tools, and you want to push them further
• Some SQL, Python, or scripting is a plus
• Fully bilingual in French and English, which is non-negotiable
• Hybrid role based in Montreal or Québec, with occasional travel within Canada