Production
Full Time
As COO, you own delivery and operations end to end: our ability to deliver and run our clients' solutions with quality, on time, and profitably.
DESCRIPTION
What you'll do with us
As COO, you own delivery and operations end to end: our ability to deliver and run our clients' solutions with quality, on time, and profitably. Rather than steering a single engagement or managing one specific team, you build the system that keeps delivery on track everywhere, across dozens of projects running in parallel. You work day to day with the CEO and the rest of the leadership team.
Vooban is about 275 people in Québec City, Montréal, and Toronto, with dozens of client projects running at the same time: all of delivery is yours. You shape projects, staff moves between teams, and trade-offs together with your team, but you make the final call. This role suits someone who likes to decide quickly when needed, and who then owns those decisions transparently.
Your responsibilities:
- Deliver. Deliver quality projects, on budget, for every one of our clients. This is your number one responsibility.
- Team capacity. You hold the single view of team availability and reserve capacity before a contract is signed.
- Partnering with the CRO. Work with the CRO to continuously improve how accurately we forecast the staffing needed for upcoming projects, and to strengthen the operations / sales feedback loop.
- Assigning projects and people. When a new engagement comes in, you decide who, or which team, will deliver it. You also decide on staff moves and priority conflicts.
- Delivery metrics. You define the metrics that really matter (margin, utilization, on-time delivery, client satisfaction, team health), set up the governance for tracking them (an owner for each metric, reporting cadence, reporting committee), and you lead that committee.
- Profitability, engagement by engagement. You track margin closely, approve significant concessions, and get off-target engagements back on track before the client or the team pays the price.
- Internal operations and commitments. You own our operating processes, decide when we subcontract rather than reassign people or hire, and every new vendor commitment goes through you.
- People. Regular 1:1s with your direct reports, hiring planning with managers and HR, and calibrating expectations and performance reviews so they're applied consistently from one team to the next.
Your profile
- Proven experience leading operations or delivery at a professional services, IT consulting, or software product firm, with multiple teams and several dozen people under your responsibility.
- Solid understanding of software delivery, enough to challenge teams without doing the work for them.
- Genuine fluency with AI and agents in operations: here, "how do we do this with 10% of the resources?" is an everyday question.
- Fluent in French and English, spoken and written.
- Experience with rapid growth or a large-scale organizational transformation (an asset).
Our technologies
You are comfortable
with these tools
Tools
Why us?
Here at Vooban, we take care of our own. That’s why we have put everything in place to create a welcoming and stimulating work environment where innovation overflows. Our employees’ well-being is paramount, and we do everything in our power to offer extraordinary benefits and an incredible atmosphere. Join us to see what we have in store for you!
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We care about your well-being
We're growing fast with three offices ready to welcome you. Whether you're in Quebec City, Montreal, or Toronto, you have the freedom to choose your workplace, at the office or from home. But we make sure the office vibe is so great, you'll actually want to be there.
4-day weeks, all year long!
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You can choose between 35, 37.5 or 40-hour weeks. What’s more, each hour of overtime will be paid!
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Each month, you receive an allowance to cover your public transportation or parking. Whether it's your bus pass, metro pass, BIXI or À Vélo membership, it's reimbursable up to the eligible amount. If you're based in Quebec City, you can also choose to use our indoor parking.
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We have plenty of coffee, tea, beer, fruit, and snacks (and it’s free!) And if cooking’s not your thing, you can always order lunches delivered straight to the office.
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We have the best work atmosphere
Taking care of our own is one of our core values. That’s why our vibrant Social Club organizes a variety of activities. On top of that, we have our many happy hours, our renowned recognition gala, and our must-attend summer and holiday parties.
You name it, we have it.
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As you can see, we love variety: golf tournaments, lively happy hours, tailgates, pub crawls, pilates, yoga, and so much more. And the best part? It’s all on Vooban!
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Each team has a monthly budget to carry out team building activities.
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From smoothie making to cake tasting, we always finds a way to cheer us up!
Nos bureaux
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Confoo, a successful happy hour !
We’re so tightly woven that we almost think of calling each other in the morning to dress the same!
The Snow Pentathlon
Every year, we get together for the Snow Pentathlon and give it our all in five sports: running, cross-country skiing, skating, snowshoeing, and running.
The Vooband at our Christmas Party
What could be more memorable than our live Vooban show at festive events like Christmas parties?
Appreciation Gala
Our famous appreciation gala is a fun-filled event where we celebrate the team’s achievements and efforts, making it a highlight of our calendar!
Our Traditional Summer Party!
It is, without a doubt, our most epic event of the year. It includes barbecue, the Vooband, our very own Olympics, and some good old karaoke!
Yearbook launch
A new tradition is born at Vooban: awarding the famous Yearbook! This collection brings together the « best of » past years, memorable photos, and, above all, the best inside jokes of the year!
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We help you achieve your dreams
Whether you wish to gain new career skills or move to Hawaii when you retire, we help you make those dreams come true!
We have your success at heart
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We offer a group RRSP to which Vooban contributes up to 4% of your salary, up to $4,000 per year.
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Every employee has access to a training program tailored to their needs and receives a $2,500 bonus upon earning their certification.
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Do you have a cause close to your heart? Perfect! Our ESG committee manages a budget dedicated to donations to support causes and organizations that matter to us. And if you’re interested, you can even join the committee!
Nos bureaux
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An extraordinary feat, 172 km of running!
Our ESG committee also aims to encourage the remarkable achievements of our employees, like Robin's trail challenge: 172 km of running known to be extremely challenging! Bring on the challenges!
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We take care of your health
Here at Vooban, we make your mental and physical health our top priority. That’s why we give you access to lots of physical activities and healthcare professionals.
Balance is everything!
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Every year, you get a $500 allowance to help you stay active. Plus, sports activities like spinning, boxing, and even tennis are organized every month!
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Your individual health plan is paid in totality by Vooban!
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You get access to the Telus Health telemedicine platform so you can consult a doctor online whenever needed.
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We have an employee assistance program (EAP) which lets you benefit from a multitude of services for free: legal advice, psychologists, nutritionists, etc.
Nos bureaux
The "Défi Entreprise" 2024
Whether you’re a marathon runner or more of a Sunday runner, every year, we sign up for the Business Challenge to push ourselves and, above all, have a lot of fun together.
Our Famous VooGolf Tournament
Every year, we host a golf tournament in which a prestigious trophy is at stake. P.S. Special acknowledgement to David for the gymnastics.
1000 KM at the Grand Défi Pierre Lavoie!
CHALLENGE WON! Vooban took part in the Grand défi Pierre Lavoie 2024 for the first time! It’s fair to say we’re all pumped up to ride as much as 1000 kilometers. There’s nothing more powerful than that to bond a team!
Audrey at the summit of Alpamayo, 5947m
We’re proud to support employees with a bit between their teeth, like Audrey, who climbed to the top of the 5947-metre-high Alpamayo!
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We gear you up !
As soon as you arrive, we provide you with all the equipment needed to settle in at home or at the office. Plus, you won’t have to worry about your work attire thanks to our very own Vooshop!
Cutting-edge tools
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We make sure you have nothing but the best: latest generation MacBook Pro, two 24-inch 4k screens and an adjustable ergonomic table.
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On your first day, we give you $500 to buy what you’re missing (keyboard, mouse, footrest, etc.) and a gift card so you can get plenty of gear on the Vooshop (clothing, thermos, sport bag, etc.)
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You have $120 a month to pay for your cellphone and internet plan.
From Quebec, Montreal and Toronto
Our offices
Our office - Montreal
Our Montreal office is located directly in Quartier des Spectacles and near Place des arts, which means we are in the center of the action! It's also easily accessible via several Metro lines.
Work space - Montreal
Our new open-plan offices with a modern industrial look are the perfect place for creative exchanges!
Conference rooms - Montreal
Named in honor of different Montreal neighborhoods, nine different conference rooms are accessible at all times for group meetings or simply for a little more peace and quiet.
The Headquarters - Quebec City
More than a simple lunchroom, The Headquarters is the #1 gathering place for all our happy hours.
The Garnison - Quebec City
Without a doubt our most popular meeting room, thanks to our comfortable bean bags!
The Fortress - Quebec City
Our Quebec office has 3 conference rooms and each of them has a completely different décor!
Our office - Quebec City
An open-plan office, fully renovated over the last year.
The Rampart - Quebec City
The perfect room for all your Google Meets.